Terms and Conditions
Without the fine print.
Last Updated: 30 January 2025 | Version 1.2
The following Terms and Conditions, hereinafter referred to as the "Agreement," serves as a legally binding contract between yourself, referred to in this document as the "Customer" or "You," and Bold CX Ltd, hereby referred to as the "Supplier" or "We." This Agreement regulates the purchase and provision of goods and services from us. We strongly recommend you thoroughly read the terms outlined in this Agreement before proceeding with placing an order. As you confirm your order, you unequivocally express your acceptance to be bound by these terms.
1. IDENTIFICATION OF THE SUPPLIER
Name: Bold CX Ltd
Company Registration Number: 14372931
Address: C/o Argyle House, 3rd Floor Northside, Joel Street, Northwood Hills, Middlesex, HA6 1NW, United Kingdom
2. NATURE OF THE TERMS
The terms and conditions articulated here lay out the rights and responsibilities of both the Supplier and the Customer. They supersede and render void any previous agreements or arrangements, irrespective of whether they were verbal or written.
3. ORDER PLACEMENT PROCEDURE
We accept orders placed through our website, via email, chat or a phone call. Each order you finalise constitutes a formal proposition to purchase goods or services. Our company will provide you with a cost estimate for acceptance before proceeding with any order.
4. DESCRIPTION OF GOODS AND QUALITY ASSURANCE
The characteristics of goods and services provided by us are detailed in the respective cost estimate and product description for personalised business stationery. In case of any additional specifications required by the Customer, these must be clearly communicated to us in writing and/ or samples to be provided to better define the specifications change. Our products comply with both the UK Consumer Rights Act 2015 and Greek Product Safety Law 4177/2013. Batch testing is conducted per project.
5. MANUFACTURING AND PRODUCTION
Bold CX Ltd. coordinates the production of goods through third-party manufacturing partners located in Greece. All physical products are manufactured by facilities in Thessaloniki, Greece (EU Tax ID: EL800682518) While we maintain quality control standards, final production occurs outside UK jurisdiction.
6. DELIVERY TERMS
Please note that delivery times are estimates that are subject to change and not guaranteed. We communicate the delivery estimate of each order either in the cost estimate document or upon acceptance of the quote and they may change with notice due to materials availability from the suppliers or unforeseen events. Please note that customs clearance may add 1-3 days. The risk of loss or damage to the goods shall shift to the Customer upon successful completion of delivery.
7. PERFORMANCE OF THE SERVICES
We pledge to execute services as per the specifications outlined in the relevant cost estimate and any samples or print proofs provided prior to the service execution. We will exert reasonable efforts to comply with agreed timelines.
8. VALIDATION, VISUAL SAMPLE, MODIFICATIONS
We hold no responsibility for any inaccuracies not addressed by the Client when the Client has been presented with visual samples and/or artwork. The Client will incur additional charges for any amendments and subsequent visual samples or artwork needed as a result. When style, font or layout is left to the our discretion, any changes initiated by the Client will attract extra costs.
In instances where the Client expressly forgoes any need to review visual samples or artwork, the Client absolves the Supplier of all errors in the final Product. Any errors in the artwork (once visual samples have been approved) rest solely on the client's shoulders.
Colour Samples - due to disparities in equipment, paper, inks, and other variables between colour sampling and production stages, a small deviation in colour between colour samples and the finished job is considered acceptable unless explicitly stated otherwise in a written agreement.
9. PRICING AND PAYMENT TERMS
Estimates are subject to adjustment based on the current costs of production and do not include VAT, other taxes, or royalties. Preliminary work will be charged regardless of the Client's agreement to move forward with the work. Payment is due prior to commencement of work, as described in each cost estimate. If a credit line has been granted, payment is due within 30 days from the invoice date. All quotations exclude delivery unless stated otherwise.
10. CREDIT LINES
Clients may be eligible for credit line if they meet the standards established periodically by the Company. The Company retains the power to revoke these credit lines at any point, without the necessity for justification. Should this occur, all remaining bills must be settled instantly.
11. CANCELLATION, CLAIMS, AND LIABILITY
Should the client decide to terminate an order after the company has already initiated work on it, the client shall be liable to pay the complete value of the order. However, it remains at the company's discretion to possibly reduce this amount.
Advice of damage, delay, or loss of goods in transit or non-delivery must be provided in writing to the Supplier and the carrier within 4 days of delivery with photographic evidence. All other claims must be made in writing to the Supplier within 14 days of delivery. The Supplier's liability (if any) shall be limited to rectifying the defect, or crediting its value against any invoice raised in respect of the Work. We reserve the right to involve our production partners and suppliers in quality assessments under confidentiality agreements.
12. MATERIALS SUPPLIED BY THE CUSTOMER
The Client's property and all property supplied to the Supplier by or on behalf of the Client shall, while in the possession of the Supplier or in transit, be deemed to be at the Client's risk. The Client is responsible for all Electronic Files provided and maintaining a copy of the same. The Supplier will not be responsible for checking the accuracy of the supplied Electronic Files unless otherwise agreed in writing.
13. INSOLVENCY
In the event of Client insolvency, the Supplier shall have the right to halt further progress on the contract or any other work, and charge for work already done and materials purchased, which shall be considered an immediate debt.
14. LIMITATIONS OF SUPPLIER'S LIABILITY
Our liability is limited to the total price paid for the goods or services. We shall not be held liable for any consequential, indirect, or incidental damages.
15. INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights relating to goods and services remain the property of the Supplier until a full payment of the services has been received from the Customer. The Customer shall not claim any rights, title, or interest in the Supplier's intellectual property.
16. DATA SHARING
To fulfil orders, we share necessary production details with our Greek manufacturing partner, including contact information, order specifications, and artwork files. All data transfers comply with UK GDPR Article 46 safeguards, EU Standard Contractual Clauses, and Greek Data Protection Authority guidelines (Law 4624/2019). By placing an order, you acknowledge and agree to these terms regarding our international manufacturing process.
17. AGREEMENT TERM, TERMINATION, AND LAW
This Agreement remains in effect until it is terminated by either the Supplier or the Customer. Either party reserves the right to terminate this Agreement with written notice if the other party is found to be in significant breach of the Agreement.
All explicit and implicit terms of this agreement will be interpreted and enforced in line with the legal statutes of England. The parties involved mutually consent to the jurisdiction of the courts of England and Wales.
18. GENERAL CONDITIONS
Failure to enforce any provision of this Agreement shall not constitute a waiver of any other provision or of the same provision on another occasion. This Agreement can only be amended in writing, signed by both the Supplier and the Customer.
19. FEEDBACK AND COMPLAINTS
Should you have any feedback or complaints regarding our goods or services, please communicate it to us in writing. We commit to addressing such feedback or complaints in a timely and professional manner.
By placing an order with Bold CX Ltd, you acknowledge that you have read, understood, and agree to adhere to these Terms and Conditions.